• Kevin Murphy

More evidence required for extensions to requests for information

Starting on Monday 17 May 2021, HM Land Registry have customers show written evidence to that will have taken steps to resolve a request for information (requisition) before granting an extension.

Customers will now have an extra 40 days to reply for a request of information instead of the previous extension policy of 20 days that went into effect this January.

This is resulting in reductions of customers wanting both extensions and cancellations so that case workers can direct more attention to new applications.

HM Land Registry:

"Customers will now need to supply written evidence of steps taken to resolve the request. The evidence should include: a summary of dates on which they have actively pursued any outstanding matters documentation which shows if a delay is with a third party.

We are no longer accepting requests by telephone. Portal users should use Reply to Requisition rather than Application Enquiry.

Customers are also reminded to include an email address when lodging applications to receive reminders for any requests for information – these are sent after 40 days in most cases."

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